How long does it take to activate after successful payment?
After completing the payment, the package is usually activated automatically within 3 to 15 minutes. If it exceeds this time, please first verify the payment address and the successful Txid information, then contact the official customer service, providing the registered Email and the successful Txid for assistance.
How to obtain the ApiKey after successful payment?
After completing the payment, go to the console, and in the API status section, you can see the ApiKey list, which indicates the validity period and the current service status. If you need to renew, you can click the renew button on the right to make a payment.
Can I activate multiple ApiKeys?
We support subscriptions for multiple ApiKeys. The integrated market only supports one ApiKey subscription. If this does not meet your needs, you may upgrade or subscribe to other packages—and these other packages allow unlimited subscriptions of multiple ApiKeys. However, multiple ApiKeys cannot share package permissions and require separate subscriptions and payments. For details, please contact official customer service.
Are there only cryptocurrency payment methods?
Currently, the official website provides TRC20 and ETC20 cryptocurrency payment methods, supporting automatic package activation. If you do not have cryptocurrency and need other payment methods, you can contact official customer service for assistance.
What should I do if the payment amount is entered incorrectly?
If the amount entered during package activation is incorrect and the package cannot be activated automatically, you need to provide a screenshot, payment address, or successful Txid at the time to the official customer service for assistance.
How to upgrade the package before it ends, and how is the cost calculated?
If the package permissions do not meet your needs and you need to upgrade, you can directly find the ApiKey to be upgraded on the console page of the official website and click upgrade. The system will calculate the amount of the price difference to be paid. The specific calculation method is as follows: (New Package - Original Package) × Remaining Duration (days) = Price Difference to Pay
Note:If you participated in a promotional event, the calculation rules may vary. Please consult customer service on the official website for details.
What should I do if my ApiKey is leaked? Can I reset the ApiKey?
Yes, you need to contact official customer service promptly for assistance.
What should I do if the package permissions do not meet my needs?
You can contact official customer service and provide your permission requirements, such as the list of markets to subscribe to, product list, subscription frequency, and data quotation requirements. Customer service will assist you in activating a custom enterprise package.